Effective Date: 31 January 2025

Update: 25 May 2025

Introduction

This Privacy Policy describes how ProCoating Plaster & Render (the "Site", "we", "us", I or "our") collects, uses, and discloses your personal information when you visit, use our services, or enquire through procoating-northants.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

As of May 2025, JW Plastering Services is now trading as ProCoating Plaster & Render. This is a rebrand only — there is no change to our legal entity or how your data is processed. Please see below for our updated contact information.

Information We Collect

We may collect the following personal information from you:

· Your name

· Email address

· Phone number

· Any other information you choose to provide in your enquiry

Your Usage Information

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

How We Use Your Information

We use the information we collect from you to:

· Respond to your enquiries

· Provide customer support

· Improve our services

· Provide security and prevent fraud

· Provide Invoicing & payment information

Sharing Your Information

We do not share your personal information with third parties, except as necessary to respond to your enquiries or as required by law.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Data Security

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. We take appropriate measures to ensure that your personal information is kept secure and protected against unauthorized access, loss, or destruction.

Data Retention

We will retain your personal information for as long as necessary to respond to your enquiries and as required by applicable laws.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. If you wish to exercise any of these rights, please contact us at the details provided below.

Right to Access

You have the right to request access to the personal information that a website holds about you. This means you can ask the website or service to provide you with details of the data they have collected, how it is being used, and whether it has been shared with any third parties.

Right to Correct

If the personal information held by the website is inaccurate or incomplete, you have the right to request that it be corrected. This ensures that any decisions made based on your data are done so with the most accurate and up-to-date information.

Right to Delete

You have the right to request the deletion of your personal information. Also known as the "right to be forgotten," this allows you to ask the website to erase your data from their records. This right is particularly important if the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent to its use.

Right to Restrict Processing

In some circumstances, you have the right to request that the processing of your personal information be restricted. This means that while the data may still be stored, it cannot be used or shared with third parties without your explicit consent.

Right to Data Portability

You have the right to request that your personal information be transferred to another organization in a structured, commonly used, and machine-readable format. This can be particularly useful if you decide to switch service providers and want to ensure that your data moves with you.

Right to Object

You have the right to object to the processing of your personal information for certain purposes, such as direct marketing or profiling. If you exercise this right, your data can no longer be processed for these purposes unless there are compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

Right to Withdraw Consent

If you have provided consent for your personal information to be processed, you have the right to withdraw this consent at any time. This will not affect the lawfulness of the processing based on consent before its withdrawal but will stop any further processing of your data based on that consent.

How to Exercise Your Rights

To exercise any of these rights, you must contact the website or service provider directly. Generally, you will need to provide some form of identification to verify your identity and ensure that the request is legitimate.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

· Email: info@procoating-northants.com

· Call: 07926736200

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Thank you for visiting our website.